Industry: Headquarters of a Commercial Kitchen Equipment Company
Size: 45 employees
Client Situation: Losing their IT Director
Sentry’s Solution: A comprehensive Sentry Network Support Agreement
Results: 45% cost savings, improved network functionality, 99.6% network uptime
An Interim Assignment, Which Became Permanent
Over a year ago, Sentry received a request from a strategic partner to visit with one of their clients. This Dallas-area company’s IT Director had accepted another position, and they needed a managed services provider (like Sentry) to provide interim assistance until a new IT Director could be hired.
Sentry immediately assigned one of its Senior Engineers to survey the network platform, and to take on day-to-day management of this client’s infrastructure. While the client continued to interview candidates, our Senior Engineer identified and resolved a number of configuration and implementation issues which were slowing or stopping network operations and application access, resulting in network downtime and reduced employee productivity. With network performance improved dramatically, applications speeds were increased, and security was enhanced – which translated into much higher staff productivity and reduced labor costs.
After interviewing a significant number of candidates for the IT Director position over the next several months, the client concluded that their network was functioning at a higher level than it had when they had a full-time IT Director. In addition, the cost for Sentry’s services was less than half of the salary of the previous IT Director.
Within three months of our initial engagement, Sentry was contracted to provide permanent, ongoing network monitoring, maintenance and support for this client. The Sentry Senior Engineer initially assigned remains primarily responsible for managing this client’s technology platform on a daily basis.