Managed IT & Network Support Services
Sentry has designed its Managed IT Support and Managed Network Service offerings around the needs of its clients in a variety of industries. With teams based in the Dallas & Fort Worth (DFW) and North Texas area as well as the Columbus, OH area, our Microsoft-certified engineering teams provide 24 hour support, 7 days a week, 365 days a year – no automated help desk and no offshore call center. Real IT help when you need it; on-site, remotely or over the phone.
Sentry’s managed network support services program provides clients with 24x7x365 network monitoring, maintenance and support services. These include server monitoring with alerts any time server operations fall outside of predetermined performance parameters, regularly scheduled maintenance visits, around-the-clock availability of Sentry Senior IT Engineers for issues or problems, Quarterly Technology Reviews to assess the durability and reliability of data and voice platforms on a regularly scheduled basis, technical consulting, unlimited on-site, telephone and outsourced remote support assistance whenever needed, and much more.
Sentry offers managed network security support, consulting, auditing and reporting, as well as services for hardening your IT network to make clients’ data and voice infrastructure as secure and hacker-resistant as humanly possible. Sentry also provides network IT security compliance services for industry or regulatory purposes, such as HIPAA, PCI, DoD or others, if needed.
Sentry offers comprehensive consulting and outsourced network audits, including hardware and software assets, and detailed information technology assessments along with recommended upgrades, updates, and so on. Sentry’s expert Senior IT Engineers will perform an exhaustive analysis of voice and data platforms, network security, data storage and more, to afford the client a detailed understanding of the state of their IT network platforms and the steps needed, if any, to bring the client’s IT technology up to the level desired by the client.
Sentry custom-tailors IT disaster recovery/business continuity plans and testing for clients. These plans can include managed remote data backup and recovery, automatic fail-over to a secure, remote data center in the event of a disaster or catastrophe, or hot sites to provide uninterrupted program, data and voice capabilities if required or desired. In addition, these plans include periodic testing and drills to ensure that, in the event of an actual IT disaster, all network systems and personnel can operate as planned.
Sentry offers a wide range of managed voice solutions, from small premises-based VoIP telephone systems to sophisticated unified communications platforms for call-center environments with thousands of users. These VoIP platforms can be hosted in clients’ offices or in remote, secure data centers, and are individually designed for the communications needs of each client after careful consultation and understanding of their unique business needs.
Sentry provides outsourced data and voice services to clients from secure, SSAE16-compliant data centers for those clients who wish to have their programs and data hosted externally. Sentry can also provide data replication services to remote data centers for disaster recovery for compliance purposes whenever needed or desired. These hosted capabilities are particularly useful in cases where clients do not wish to make a substantial capital investment in IT hardware equipment and software, or elect to have their essential applications, telephony or unified communications platform hosted by a national provider.
An integral part of every Sentry service program is the Virtual CIO / CTO Service. This provides every Sentry client with the opportunity to consult, question and involve Sentry’s expert IT personnel in every technology related discussion and decision. This Virtual CIO Consulting Service is available upon request to every Sentry client, and there is no additional charge for these services.
No mater what your managed services needs, the IT experts at Sentry Global Technologies have you covered. From routine desktop support to managing your entire technology infrastructure.